Welcome to the Salomon Sportstyle Shop FAQ page! We’ve designed this resource to quickly answer your questions about our adventure-ready gear, global shipping, and customer service. Our performance-driven approach extends beyond our products to every aspect of your shopping experience.

Product Questions

What types of products does Salomon Sportstyle Shop specialize in?
We specialize in performance-meets-style gear for active lifestyles. Our collection includes accessories, backpacks, bags & packs, bottoms, clothing, flasks & reservoirs, headwear, jackets, and hydration products designed for hiking, gravel running, and everyday adventures.
Are your products suitable for both trail and urban adventures?
Absolutely! Our gear is carefully designed to perform on trails, city streets, and wherever your adventures take you. The Salomon Sportstyle collection blends technical performance with contemporary style for versatile use across environments.
Do you offer specialized gear for specific activities like hiking or running?
Yes, we categorize our products for specific activities including Hiking and Gravel Running collections. Each product line is optimized for its intended use while maintaining the signature Salomon quality and style.

Shipping & Delivery

How long does order processing take before my items ship?
Order processing typically takes 1-2 business days for verification and preparation before dispatch.
What shipping options are available and how long do they take?
We offer two shipping methods tailored to your needs:
🚀 Standard Shipping: 10-15 business days after dispatch via DHL or FedEx ($12.95 USD)
🌍 Free Shipping: 15-25 business days after dispatch via EMS (free on orders over $50 USD)
Do you ship to my country?
We ship worldwide to most locations! However, due to logistical constraints, we currently cannot deliver to some Asian countries and select remote regions. Our team is continuously working to expand our global reach.
Will I receive tracking information for my order?
Yes, once your order ships, you’ll receive dispatch notification with tracking information via email. You can track your package in real-time using the provided tracking number.
Are there any additional fees for international orders?
International orders may be subject to import taxes and customs fees which vary by country. These fees are the responsibility of the customer and are not included in your order total.

Returns & Exchanges

What is your return policy?
We accept returns within 15 days of receipt. Items must be in original condition with tags attached. Please contact our customer service team at [email protected] to initiate a return.
How do I initiate a return or exchange?
Contact our adventure-savvy customer service team at [email protected] with your order details and reason for return. We’ll guide you through the simple process.

Payment & Account

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure, convenient checkout.
Is my payment information secure?
Absolutely. We use industry-standard encryption and secure payment processing to protect your financial information.
Do I need to create an account to place an order?
While creating an account provides benefits like faster checkout and order tracking, it’s not required. You can check out as a guest if you prefer.

General Questions

What makes Salomon Sportstyle Shop different from other outdoor retailers?
We combine performance-driven Salomon quality with contemporary style, backed by a global delivery system as reliable as our products. Our adventure-ready packaging ensures your gear arrives in perfect condition, ready for immediate use.
I’m planning an upcoming expedition. Which shipping option do you recommend?
For time-sensitive adventures, we strongly recommend our Standard Shipping option ($12.95 USD) for faster, more predictable delivery times with tracking and insurance. Many adventurers choose this option when preparing for specific expeditions or seasonal activities.

Still have questions? Our adventure-savvy customer service team understands the importance of timely gear delivery and is here to help!

Email us at: [email protected]

Shop with confidence, knowing we’ll deliver your performance-meets-style gear right to your doorstep, wherever your adventures begin.