Our Commitment to Adventurers

At Salomon Sportstyle Shop, we understand that your adventures demand gear that performs flawlessly from the first step. Our shipping and returns policies are designed with the same reliability and efficiency that define our performance products, ensuring you’re always equipped for whatever path you choose.

Shipping Information

Order Processing

All orders are processed within 1-2 business days after payment confirmation. You’ll receive a tracking number once your order ships.

Shipping Methods & Timeframes

Shipping Method Carrier Cost Delivery Time Best For
Standard Shipping DHL or FedEx $12.95 10-15 business days after shipping Faster delivery needs
Free Shipping EMS Free on orders over $50 15-25 business days after shipping Budget-conscious adventurers

International Shipping

We ship globally, bringing Salomon performance to adventurers worldwide. Please note we cannot ship to some Asian countries and remote regions. International customers are responsible for any customs duties or import taxes.

Returns & Exchanges

We stand behind our gear and want you to be completely satisfied with your Salomon equipment.

Return & Exchange Timeframe

We accept returns and exchanges within 15 days of you receiving your order, giving you adequate time to ensure your gear is adventure-ready.

Condition Requirements

To be eligible for return or exchange, items must be:

  • In original, unused condition
  • With all original tags attached
  • In original packaging
  • Accompanied by the original receipt or proof of purchase

⚠️ Non-Returnable Items

For safety and hygiene reasons, the following items cannot be returned or exchanged:

  • Hydration Flasks & Reservoirs (for obvious hygiene reasons)
  • Headwear (including hats and caps)
  • Items that show signs of wear or use
  • Products without original tags or packaging

The Return Process

Step 1: Submit Your Return Request

Email our customer service team at [email protected] with the following information:

Subject: Return/Exchange Request – Order #[Your Order Number]

Body Content:

  • Full Name
  • Order Number
  • Date of Purchase
  • Items to Return/Exchange
  • Reason for Return/Exchange
  • Preferred Resolution: [Refund / Exchange for (specific product)]
  • Contact Phone Number

Step 2: Prepare Your Package

Once approved, carefully pack your items including:

  • All original items in their packaging
  • Original tags and labels
  • Copy of your receipt or order confirmation
  • Return authorization form (we’ll email this to you)

Step 3: Ship Your Return

Send your package to our returns center:

Salomon Sportstyle Shop Returns
2677 Green Gate Lane
Baltimore, US 21201

Note: Return shipping costs are the responsibility of the customer unless the return is due to our error.

Step 4: Receive Your Refund or Exchange

Once we receive and inspect your return:

  • Refunds: Processed within 3-5 business days of receipt
  • Exchanges: Shipped within 2-3 business days of receipt

Refund Information

Refund Method: Your refund will be issued to your original payment method:

  • Credit/Debit Cards (Visa, MasterCard, JCB): 3-10 business days to appear on your statement
  • PayPal: 2-5 business days to appear in your account

Deductions: Original shipping costs are non-refundable. For exchanges, we’ll cover the standard shipping cost for your replacement items.

Exchanges

Need a different size or color? We’re happy to help!

  • Exchanges are subject to product availability
  • We’ll notify you if your requested exchange item is out of stock
  • You may choose an alternative product or receive a refund

Need Assistance?

Our adventure-ready customer service team is here to help with any shipping, returns, or exchanges:

Email: [email protected]

Address: 2677 Green Gate Lane, Baltimore, US 21201

We typically respond within 24 hours and are committed to resolving your concerns quickly, getting you back to what matters—your next adventure.

Salomon Sportstyle Shop – Equipping Adventurers Worldwide